{"id":17,"date":"2026-10-07T13:32:55","date_gmt":"2026-10-07T13:32:55","guid":{"rendered":"https:\/\/sol8-shop.com\/customer\/"},"modified":"2026-10-09T08:14:10","modified_gmt":"2026-10-09T08:14:10","slug":"customer","status":"publish","type":"page","link":"https:\/\/sol8-shop.com\/en\/customer\/","title":{"rendered":"For customers"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull re is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group re-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group re-page-hero is-layout-flow wp-block-group-is-layout-flow\">\n<section class=\"wp-block-group re-page-intro is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"re-breadcrumb wp-block-paragraph\"><a href=\"\/en\/\">Home<\/a> <span aria-hidden=\"true\">\/<\/span> For customers<\/p>\n\n\n\n<p class=\"re-eyebrow wp-block-paragraph\">For customers<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Need help with your robot?<br>Start here.<\/h1>\n\n\n\n<p class=\"re-lead wp-block-paragraph\">Repairs, warranty support, spare parts or technical assistance: tell us what your robot needs. Your device details help us assess your request.<\/p>\n\n\n<\/section>\n\n\n\n<figure class=\"wp-block-image size-full re-site-image re-page-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"\/wp-content\/uploads\/2026\/10\/roboeu-customer.webp\" alt=\"Concept illustration of a robot vacuum beside its charging station in a bright living space.\" class=\"wp-image-41\" srcset=\"https:\/\/sol8-shop.com\/wp-content\/uploads\/2026\/10\/roboeu-customer.webp 1536w, https:\/\/sol8-shop.com\/wp-content\/uploads\/2026\/10\/roboeu-customer-300x200.webp 300w, https:\/\/sol8-shop.com\/wp-content\/uploads\/2026\/10\/roboeu-customer-1024x683.webp 1024w, https:\/\/sol8-shop.com\/wp-content\/uploads\/2026\/10\/roboeu-customer-768x512.webp 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n<\/div>\n\n\n\n<section class=\"wp-block-group re-form-card re-login is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"login\">Customer login<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Already have a customer account? Sign in here.<\/p>\n\n\n\n<div class=\"um um-login um-141\">\n\t<div class=\"um-form\">\n\t\t<form method=\"post\" action=\"\" autocomplete=\"off\">\n\t\t\t<div class=\"um-row _um_row_1 \" style=\"margin: 0 0 30px 0;\"><div class=\"um-col-1\"><div  id=\"um_field_141_username\" class=\"um-field um-field-text  um-field-username um-field-text um-field-type_text\" data-key=\"username\"><div class=\"um-field-label\"><label for=\"username-141\">Username or email address<\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><input  autocomplete=\"off\" class=\"um-form-field valid \" type=\"text\" name=\"username-141\" id=\"username-141\" value=\"\" placeholder=\"\" data-validate=\"unique_username_or_email\" data-key=\"username\"  aria-invalid=\"false\" \/>\n\n\t\t\t\t\t\t<\/div><\/div><div  id=\"um_field_141_user_password\" class=\"um-field um-field-password  um-field-user_password um-field-password um-field-type_password\" data-key=\"user_password\"><div class=\"um-field-label\"><label for=\"user_password-141\">Password<\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><input class=\"um-form-field valid \" type=\"password\" name=\"user_password-141\" id=\"user_password-141\" value=\"\" placeholder=\"\" data-validate=\"\" data-key=\"user_password\"  aria-invalid=\"false\" \/>\n\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div>\t<input type=\"hidden\" name=\"form_id\" id=\"form_id_141\" value=\"141\" \/>\n\t\t<p class=\"um_request_name\">\n\t\t<label for=\"um_request_141\">Only fill in if you are not human<\/label>\n\t\t<input type=\"hidden\" name=\"um_request\" id=\"um_request_141\" class=\"input\" value=\"\" size=\"25\" autocomplete=\"off\" \/>\n\t<\/p>\n\t<input type=\"hidden\" name=\"redirect_to\" id=\"redirect_to\" value=\"https:\/\/sol8-shop.com\/en\/wp-json\/wp\/v2\/pages\/17\" \/><input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"cffaebff53\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/17\" \/>\n\t<div class=\"um-col-alt\">\n\n\t\t\n\t\t\t<div class=\"um-center\">\n\t\t\t\t<input type=\"submit\" value=\"Log in\" class=\"um-button\" id=\"um-submit-btn\" \/>\n\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"um-clear\"><\/div>\n\n\t<\/div>\n\n\t\t\t<\/form>\n\t<\/div>\n<\/div>\n<style>\n\t\t\t.um-141.um {\n\t\t\tmax-width: 100%;\n\t\t}\n\t\t<\/style>\n\n\n\n\n<p class=\"re-login-recovery wp-block-paragraph\"><a href=\"https:\/\/sol8-shop.com\/passwort-zuruecksetzen\/\">Forgot password?<\/a><\/p>\n\n\n\n<p class=\"re-register-prompt wp-block-paragraph\">Would you like to become a customer? <a href=\"\/en\/customer\/customer-registration\/\">Register as a customer<\/a><\/p>\n<\/section>\n\n\n\n<div class=\"wp-block-group re-area-information is-layout-flow wp-block-group-is-layout-flow\">\n<aside class=\"wp-block-group re-aside is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">The right details make a difference.<\/h2>\n\n\n\n<ul class=\"wp-block-list re-benefits\">\n<li>Have the manufacturer and model ready<\/li>\n\n\n\n<li>Include the serial number if available<\/li>\n\n\n\n<li>Describe error messages and steps already taken<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group re-note is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Before sending your robot<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please wait for confirmation before sending your robot. Submitting a request does not authorise a repair or confirm warranty coverage.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group re-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find the serial number?<\/summary>\n<p class=\"wp-block-paragraph\">You can often find the serial number on the device label, the packaging or in the associated app. You can still submit your request if it is unavailable.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are warranty requests approved automatically?<\/summary>\n<p class=\"wp-block-paragraph\">No. Warranty coverage must be assessed against the manufacturer\u2019s terms and the information provided about the device.<\/p>\n<\/details>\n<\/div>\n<\/aside>\n\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Repairs, warranty support, spare parts or technical assistance: tell us what your robot needs. Your device details help us assess your request.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_locale":"en_US","_original_post":"https:\/\/sol8-shop.com\/customer\/","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry","en-US"],"_links":{"self":[{"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":14,"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":260,"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/pages\/17\/revisions\/260"}],"wp:attachment":[{"href":"https:\/\/sol8-shop.com\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}